Last updated: 4 November 2026

Saarthi Cabs (“we”, “us”, “our” or “the Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit saarthicabs.com, contact us, request a taxi quotation or make a booking through our website, phone, WhatsApp or other communication channels.

By using our website or booking our services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Saarthi Cabs is a taxi booking aggregator operating through its website, https://saarthicabs.com/.

Business Name: Saarthi Cabs
Business Address: Anupam Nagar, Near Naina Mansion, Subhash Nagar Colony, Bareilly, Uttar Pradesh – 243001, India
Email: booking@saarthicabs.com
Phone / WhatsApp: +91 9548976265
Website: https://saarthicabs.com/

We facilitate taxi bookings by connecting customers with independent taxi operators and drivers. Saarthi Cabs primarily acts as a booking and coordination platform and does not necessarily own or directly operate the vehicles provided for every booking.

The actual transportation service may be provided by an independent taxi operator or driver assigned to your trip.

2. Information We Collect

We may collect the following categories of personal information when you use our website or book a taxi.

A. Information You Provide to Us

Full name and contact details, including mobile number and email address.
Pickup and drop-off locations.
Travel dates, pickup times and journey details.
Number of passengers and luggage requirements, where relevant.
Preferred vehicle type and booking preferences.
Advance payment details and transaction references.
Special requests or instructions related to your journey.
Communications sent through phone calls, WhatsApp, email or website enquiry forms.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address and approximate location information.
Browser type, device information and operating system.
Website pages visited and time spent on the website.
Referring websites and general browsing activity.
Cookies and similar tracking technologies.

We collect only the information reasonably necessary to respond to enquiries, coordinate bookings, provide services and improve our website.

3. How We Use Your Information

Saarthi Cabs may use your personal information for the following purposes:

To respond to taxi booking enquiries and provide fare quotations.
To process and confirm taxi booking requests.
To coordinate your journey with independent taxi operators and drivers.
To share relevant pickup, drop-off and travel details with the assigned operator or driver.
To collect advance booking payments and coordinate the remaining balance payment with the driver.
To send booking confirmations, payment updates and trip-related notifications.
To provide customer support and resolve booking-related complaints.
To manage cancellations, refunds and booking modifications.
To improve website performance, customer experience and service quality.
To analyse website traffic and understand visitor behaviour.
To measure the effectiveness of our advertising campaigns.
To comply with applicable legal, accounting and regulatory requirements.
To send promotional offers, service updates and marketing communications, but only where you have provided the required consent.

You may withdraw your consent to promotional communications at any time.

4. Who We Share Your Information With

We may share your personal information with third parties only when reasonably necessary to provide our booking services, operate our website or comply with legal requirements.

A. Independent Taxi Operators and Drivers

Since Saarthi Cabs operates as a taxi booking aggregator, we may share relevant booking information with the independent taxi operator or driver assigned to your trip.

This information may include:

Customer name and mobile number.
Pickup and drop-off locations.
Travel date and pickup time.
Vehicle and journey requirements.
Other necessary booking instructions.

This information is shared to coordinate your pickup and complete your journey.

B. Payment Service Providers and Banks

We may use payment service providers, banks or other payment partners to facilitate advance booking payments and related transactions.

Your payment information may be processed by these providers according to their respective privacy and security policies.

C. Website and Technology Service Providers

We may share limited technical information with service providers who assist us with:

Website hosting and maintenance.
Website security and performance.
Email and communication services.
Analytics and website traffic measurement.
Advertising and marketing campaign measurement.

D. Analytics and Advertising Partners

Our website may use third-party services, including:

Google Analytics: To understand website traffic, visitor behaviour and website performance.
Google Search Console: To monitor search performance and website indexing.
Google Ads: To measure advertising performance and deliver relevant advertisements.
Meta Ads (Facebook and Instagram): To measure advertising campaigns and, where enabled, support relevant advertising and remarketing.

These services may use cookies, identifiers and similar technologies, subject to their own policies and applicable consent requirements.

E. Legal and Government Authorities

We may disclose personal information when required by applicable law, court orders, government authorities or lawful regulatory requests.

Saarthi Cabs does not sell customers’ personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure advertising effectiveness.

Cookies may be used for:

Essential website functionality.
Website traffic and performance analysis.
Understanding how visitors use our website.
Measuring Google Ads and Meta Ads performance.
Supporting advertising and remarketing activities, where enabled and permitted.

You can manage or disable cookies through your browser settings. You may also use available website cookie controls where provided.

Please note that disabling certain cookies may affect some website features.

Third-party services such as Google and Meta may process information according to their respective privacy policies.

6. How Long We Keep Your Information

Saarthi Cabs generally retains customer booking information and related personal data for up to one year, subject to applicable legal requirements.

We may retain certain information for longer where necessary to:

Meet legal, accounting and tax obligations.
Resolve payment disputes or customer complaints.
Maintain records required by applicable law.
Establish, exercise or defend legal claims.

When personal information is no longer required, we take reasonable steps to delete it or make it anonymous, subject to applicable legal requirements.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

These measures may include:

Restricting access to customer booking information.
Using appropriate website security measures.
Limiting information sharing to what is necessary for booking coordination.
Working with relevant service providers to support secure data handling.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.

8. Your Privacy Rights and Choices

Subject to applicable Indian data protection laws, you may have the right to:

Request information about the personal data we process.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information, where legally permissible.
Withdraw consent previously provided for processing based on consent.
Opt out of promotional WhatsApp messages, SMS or emails.
Raise a privacy-related complaint or grievance.

To exercise these rights, contact us using the details provided in the Contact Us section.

We will review and respond to valid requests in accordance with applicable legal requirements. Certain information may need to be retained where required by law.

9. Children’s Privacy

Our taxi booking services are intended to be arranged by adults.

We do not knowingly collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian, where required.

Bookings involving minors should be made by an adult responsible for the journey.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services or other external resources.

These websites and services operate independently and may have their own privacy policies, terms and data collection practices.

Saarthi Cabs does not control or take responsibility for the privacy practices or security of third-party websites.

We encourage visitors to review the privacy policies of external websites before sharing personal information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology or applicable legal requirements.

Any updated version will be published on this page along with its revised Last Updated date.

We encourage visitors and customers to review this page periodically to stay informed about how their personal information is handled.

12. Contact Us – Privacy Questions and Complaints

If you have questions about this Privacy Policy, want to exercise your privacy rights or wish to raise a complaint regarding the handling of your personal information, please contact us.

Saarthi Cabs

Business Address:
Anupam Nagar, Near Naina Mansion, Subhash Nagar Colony, Bareilly, Uttar Pradesh – 243001, India.

Email: booking@saarthicabs.com
Phone / WhatsApp: +91 9548976265
Website: https://saarthicabs.com/

We will review privacy-related enquiries and respond in accordance with applicable Indian laws and regulations.

End of Privacy Policy